FAQ
1:are you a factory or trading company
A:we are manufacturer specialize in all kinds of stationeries,promotional gifts and some OEM,ODM,OBM products as well for more than 12years.
2:how can we get some samples for checking the quality?
A: you are welcome to make the sample order to confirm the quality first before you finalize the order with us. You just need to pay us cost of the samples and the freight.
3:what is the terms of payment?
A:we accept L/C at sight,t/t for 30% deposit and balance against the B/L.
4:can you print any customized logo or make any designs for our products?
A: yes, we can do it according to your designs because we have the dept of design. If your logo is famous registered brand or trademark, you should be asked for the certificate of authority which enables us to avoid any infrigement from our government.
5:how long can you finish the samples for confirmation and the mass production?
A:usually,it takes us 3-7days to finish the samples and 15-20days to finish the mass production after the confirmaiton of samples. anyway, it depends on the size of order.
6:do you have the Min order quantity?
A:yes, we do.we are doing B2B all over the world instead of retail, so we require the Min order quantity
7:does your product match the international quality standard?
A: yes, our products can match the quality standard of SGS,ASTM,EN71,MSDS,etc.
8:do you have after sale service or do you have any quality guarantee after sale?
A:yes, of course we have. We always look for a longtrem cooperation with our customers all over the world instead of one time. So, we consider the good quality as first importance in our business. We will be responsible for any quality problem which is caused by our side and take activity to solve it as soon as possible. We are always the manufacturer with good reputaiton,responsibility for you.